Expert Private Tutoring by Mahsa UK Art Club

Our Terms and Conditions:

These are the terms and conditions on which we, supply our

children’s weekly art classes (‘Sessions’). Booking Our

Sessions

Health issues. Please notify us when you request a booking whether any child has any health, allergy or learning

issues. We do not offer or provide any medical supervision and our Sessions may not be suitable for all children.

Warranty. By requesting a booking with us, you warrant that you are the parent or guardian of any relevant child and

that you have the legal right to make such a booking for Sessions and to comply with these terms.

Providing the Sessions

We are not responsible for delays outside our control. If our supply of any Session is prevented because of an event

outside our control, then we will contact you as soon as possible to let you know.

If we cannot supply a Session ourselves, (excluding COVID-19 related matters) we will offer you an alternative Session

to make up for the missing Session. In this case, if you cannot attend any reasonable alternative, then you may contact

us for a refund for any Sessions paid for but not carried out, and if the delay is greater than two sessions, you may

contact us to receive a refund.

If we cannot supply Sessions due to the COVID-19 Pandemic, we will provide classes over the internet using Zoom at

the same time the class would normally be provided.

Your rights to end our services

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For Sessions booked at a distance

(that is by any method other than face to face at our premises), you have a legal right to change your mind and receive

a refund. You have 14 days after the day that you pay to change your mind. If you cancel during this cooling o" period

after we have started any Session(s), you must pay us for the Session(s) provided up until the time you tell us that you

have changed your mind. Any class that falls within 48 hours of the notice of cancellation will also be charged.

A minimum of 48 hours’ notice is required before cancelling any classes. Unless such notice is given, payment for

non-attendance of each class is chargeable and non-refundable.

Mahsa UK Persian Art Club cannot be held responsible or liable for any cancellation, any personal injury, and any loss

or damage to personal belongings.

Students Hair must be tied back for all classes and suitable clothing and footwear must be worn.

Parents/Guardians are requested not to watch classes, visitors are strictly by invitation only.

Our Full Terms and conditions, our Privacy Policy, our Behaviour Policy, and our Child Safeguarding Policy have been

provided to you with this enrolment form. You must make sure you read all our policy documents that have beenprovided to you with this enrolment form. By signing below, you are confirming you have received and read all our

stated policy documents that have been provided with this enrolment form. All our Class fees are due in advance. All

payments must be made by cash or card.

How to end our services with us (including if you have changed your mind)

Contacting us. If you wish to end our services with us, you will need to contact us, letting us know your reasons.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change

your mind during the cooling off period, we will refund you for any Sessions in the future that you paid for but which

your child did not attend.

How and when your refund will be made. We will make any refunds due to you as soon as possible, using the same

method you used for payment. If you are exercising your right to change your mind, then your refund will be made

within 14 days of you telling us you have changed your mind.

Our rights to end our services

We may end our services if you breach it. We may end our services at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding

you that payment is due; or (b) your child acts in a disruptive manner, which we believe affects the running of a

Session or prejudices the safety of the other participants.

We may permanently stop the Sessions. We may write to you to let you know that we are going to stop providing the

Sessions. We will let you know at least one week in advance of our stopping the supply of the Sessions and will refund

any sums you have paid in advance for Sessions that will not be provided.

Price and Payment

When you must pay and how you must pay. We accept payment by debit or credit card as well as cash. Payments for

all Sessions must be made in advance. If you make a booking for a Taster Session (being a single trial lesson) and

then wish to make a booking for multiple Sessions within the same Term, the fee payable for the Term Sessions will be

prorata the remaining sessions of the term after the trial. If you think an invoice is wrong, please contact us promptly to

let us know.

How we may use your personal information

How we will use personal information. We will use the personal information you provide to us only to provide the

Sessions and to process payment for the Sessions. We will not pass your personal information to third parties unless

you have consented to it or if required by law.

By signing below, you are declaring that you have understood and that you agree to all of our Terms and Conditions,

our Privacy Policy, our Behaviour Policy, and our Child Safeguarding Policy that have been provided with this

enrolment form of Mahsa UK Persian Art Club.

Our Behaviour Policy

There are three behaviours of concern:-

1) Poor physical behaviour is not tolerated. Examples can include but not limited to flicking paint, throwing items,

pulling hair, tripping other students or teachers, kicking, threatening physically any other student or member of staff,

etc. These physical behaviours and any similar behaviours not mentioned, will or can result in termination of our

services to provide art lessons.

2) We are creating an atmosphere of learning and everyone is expected to contribute positively to that

atmosphere for the enjoyment of everyone. Not following the advice or guidance of the art leader and showing them

disrespect in front of other students can result in non admittance to our classes.

3) Children need to respect the equipment and classroom. Taking care of equipment such as brushes and

pencils, desks and chairs, and walls. Unacceptable behaviour of any kind is the judgement of the art teacher, and they

exercise their judgement for the benefit of everyone equally. We expect art leaders to have discussed issues such asthe above with the parent or guardian who is expected to have listened and taken any concerns seriously. A further trial

is not guaranteed but with support, the art teacher may accept another attempt to settle. If or when our services is

cancelled or terminated by us, any remaining unused classes will be refunded.

Our style of teaching may not suit all students. Therefore, students may not want to follow our teaching program and

may cause disruption in our classes. If these problems persist, for whatever reason, we can terminate our services at

our discretion.

Our Privacy Policy

This Privacy Policy governs the manner in which Mahsa UK collects, uses, maintains and discloses information

collected from users (each, a “User”) of the https://mahsa.uk website (“Site”). This privacy policy applies to the Site and

all products and services offered by Mahsa UK.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when

Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make

available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may,

however, visit our Site anonymously. We will collect personal identification information from Users only if they

voluntarily submit such information to us.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal

identification information may include the browser name, the type of computer and technical information about Users

means of connection to our Site, such as the operating system and the Internet service providers utilised and other

similar information.

Web browser cookies

Our site uses cookies – small text files that are placed on your machine to help the site provide a better user

experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets,

and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make

your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most

e!ective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser

or taking a look at the About Cookies website which offers guidance for all modern browsers

How we use collected information

We may collect and use Users personal information for the following purposes:

1. To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

2. To personalise user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources

provided on our Site.

3. To improve our Site

We may use feedback you provide to improve our products and services.

4. To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

5. To send periodic emails

We may use the email address to send User information and updates pertaining to their enquiry. If User decides to opt-

in to our mailing list, they will receive emails that may include company news, updates, related product or service

information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed

unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against

unauthorized access, alteration, disclosure or destruction of your personal information, username, password,

transaction information and data stored on our Site.Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated

demographic information not linked to any personal identification information regarding visitors and users with our

business partners and trusted affiliates for the purposes outlined above. We may use third party service providers to

help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or

surveys. We may share your information with these third parties for those limited purposes provided that you have

given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers,

advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these

sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites

or services, including their content and links, may be constantly changing. These sites and services may have their

own privacy policies and customer service policies. Browsing and interaction on any other website, including websites

which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do, we will post a notification on the main

page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to

frequently check this page for any changes to stay informed about how we are helping to protect the personal

information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy

periodically and become aware of modifications.

Your acceptance of these terms

By using our Site and services, you signify your acceptance of this policy. If you do not agree to this policy, please do

not use our Site and services. Your continued use of our Site or services following the posting of changes to this policy

will be deemed your acceptance of those changes.

OUR CHILD PROTECTION AND SAFEGUARDING POLICY

Child Safeguarding Policy

Mahsa UK writes this safeguarding policy

- For parents to see how Mahsa UK keep children safe.

- Where Mahsa UK expects parent support to provide an intrinsically safe time and space in which to enjoy our art classes.

This policy is for children at school or up to 18 years old and does not apply to adults. In addition to the staff on site directly running

our classes, this policy also applies to all Owners of Mahsa UK.

This policy should be read alongside Mahsa UK terms and conditions.

General.

All children and young people have the same protection regardless of age, disability, gender, racial heritage, religious belief, sexual

orientation or identity. The policy was developed with reference to NSPCC guidelines, who see child welfare as paramount, as

enshrined in The Children Act 1989.

Mahsa UK delivers art lessons through tutoring classes for children that requires a reasonable degree of calm and an atmosphere

within which the majority can concentrate within a group session. Mahsa UK aims to retain the atmosphere for the safety and

comfort of all attendees equally and will raise any concerns initially with the child, and if problems persist, with parents or carers.

Children are required to be left in the art classroom for the duration of their scheduled lesson. Delaying leaving by more than a

couple of minutes or returning before the appointed finish time, is not allowed for the reason of safety for all children- unless by prior

arrangement which can be verbally arranged on the day. Children will be working in an open plan shared space, and parents can

expect no child to be isolated in the normal course of events. Parents can expect art teachers and art assistants (‘staff’) to be hands-

off children, for example when welcoming children to the class or saying goodbye. Occasionally, (for instance on the first occasion),

parents may encourage children to shake hands, and this will not be rejected by our staff.

Children are tutored as a group but on an individual basis and this one to one discussion will be held in the classroom at a table

shared by other children. We expect a mobile phone number to be able to call the parent at any time during our classes. If for any

reason this mobile is not available, a second backup and available number can be registered on our booking system for easy

reference to the art teacher. All Mahsa UK teachers and any individuals aged 16+ assisting are DBS checked.Mahsa UK teachers

are responsible for safety of children, and any concerns should be reported to them. For many of these occasions, it’s hoped that

they can be resolved between the parent and art teacher. Mahsa UK art teachers are aware that anything that requires a level of

child protection outside the boundaries of normal day to day support, may be reported to social services.Social Media

We frequently celebrate children’s art by taking photographs or videos and posting them to our official social media like Instagram

and our Facebook page. These will only be taken after prior recorded permission is given. Photos and videos will only be

taken/recorded on business phones and laptops, and not on personal devices. Permission if given, is granted for use of photos of

students on the Mahsa UK's social media pages.

Drop off/ pick up

Children at or under Year 6, will be expected to be accompanied by their parent across the threshold of the classroom and will also

be expected to pick up their child from the classroom promptly. We will not knowingly allow a child at or under Year 6 to walk out of

the classroom without the parent acknowledging with the staff that the pupil is safely in their care. If the pupil has left, and we have

grounds for concern, we will call the parent to confirm. Elder siblings or grandparents of the pupil can take the child if and only if the

parent confirms with the art teacher in writing (by email or text) in advance. If these arrangements are sprung on staff without prior

arrangement, and the child gives any cause for concern, we will expect the parent to answer the nominated phone number that we

have on record. If after about 30 minutes, that phone is not answered and there is still concern, we may keep the child safe in our

care until such time as we can work out what’s happening. This may include taking the child to a safe place not in the art classroom

or driving them home.

Physical contact

There may be occasions when physical contact is necessary, such as assisting children with cleaning art materials from hands, face

or clothes, (for instance papier mache or clay), which can be done at the basin available in each art club. These are exceptions and

pupils will normally clean themselves, or just have to remove those materials after leaving the

class. There may be occasions when children are upset for whatever reason. On these occasions, the staff will supervise each other

to give a level of comfort that is within normal bounds. The pupil will not be removed from the open space to give such comfort and

will be in clear sight of all members of staff and club. Depending on the severity, we may call the parent, or discuss with parent at

pick up time or in extreme cases, call 999. Restrictions on our art teachers and assistants.We do not allow our art teachers nor our

art assistants to baby-sit for persons connected with families of the students. We do not allow art teachers or assistants to become

‘friends’ (in the sense of social media) of pupils of the art classes.

One-to-one interaction

Very occasionally, it may be necessary for the art teacher to withdraw a child from the general area or to a quiet corner to discuss

plans for projects or for mild disciplinary reasons like being too talkative and distracting the remaining children, to whom the class

owes a high quality art service. These discussions will be brief and any continuing discipline concerns will be advised to parents on

pickup. Typically, these are easily resolved within the classroom.

Toilet facilities

Pupils visits to Mahsa UK is a short time and pupils are not expected to need the toilet. To minimise these occurrences, we

encourage parents to prepare the pupils in advance of each session. If a visit to the bathroom is required, staff will normally direct or

guide pupils, but on no occasion can they assist in any way. It is expected that visits to the toilet will be an exception, but if it

becomes regular, (regular being once each on two or three consecutive sessions), we will inform the parent and discuss. If a child

becomes sick as in vomiting, we will call the parent immediately.

Medical conditions

Staff do not administer routine medication as a rule. If this is required, please discuss with the staff. Even after discussion, if staff

have concerns, they have the right to refuse entry and defer discussion for a calmer time period, in which case a catch up session

will be offered in line with our terms and conditions. Some children carry EpiPens for allergic reaction. Please make the staff aware

and provide all guidance required on the assumption that the art teacher knows nothing. Normally, these EpiPens can be

accommodated, but the date of medicines and the medicines being full- are the responsibility of the parent. Each classroom will

carry a basic first aid kit. If a child is obviously sick or overly distressed on entering the classroom, the art teacher may

request the child does not attend that day. Disclosures by children while at Mahsa UKAll businesses working with children have a

duty of care. On being in receipt of a disclosure, art teachers will first of all tell the child that because they have a duty of care,

they have to tell someone else about what was just said. After the session, the art teacher will telephone the local County Council

child protection service (either the normal daily service or out of hours service) to give details of the child, their parents, and other

details the child protection service may require. Important aspects of the report may include but not limited to:-

- What exactly was disclosed

- Is the child an only child

- Was there any marks or injuries

- What was the emotional behaviour

- Who collected the child

- How was the child when they left

- Is the child due to return to Mahsa UK

- Did they say anything else

- Is the person who the child named, living at the child’s homeIn reporting disclosures, it’s recognised that child protection is a higher priority than data protection. Where the behaviour and

disclosure gives rise for immediate concern over the child returning home after the session, the art teacher will call 999 and request

immediate assistance. It is recognised that art teachers have responsibility for all other members of the art class, and in the normal

course of running the class it will not be viable to close the art class to make telephone calls. The art teacher may write a short

summary of the situation using a document on the companies shared drive, and then uploading the document into Citation Atlas

system in personal documents for reasons of auditable document trail.

Safeguarding Allegation Policy

This policy sets out a framework on steps required if an allegation of child or adult abuse is made against a member of staff or a

volunteer. This policy applies to all employees and contractors and anyone working on behalf or undertaking work or volunteering for

Mahsa UK. The purpose of this Policy is to provide a framework for managing cases where allegations are made about staff that

indicate that children, young people or adults at risk are believed to have suffered, or are likely to suffer, significant harm. And for

managing any concern raised about behaviour which demonstrates unsuitability for working with children, young people or adults at

risk. If it is alleged that a person who works or volunteers at our setting has

• Behaved in a way that has harmed a child, or likely to have harmed a child /adult.• Possibly committed a criminal offence

against/related to a child/adult.

• Failed to work collaboratively with social care agencies when issues about care of children, young people or adults at risk of harm

are being investigated.

• Behaved towards a child or children in a way that indicates he/she is unsuitable to work with children.

Reporting and Managing Allegations

On becoming aware of an issue of an allegation, all staff have a duty to inform their Line Manager. They should:

• Inform the local authority designated officer (LADO) within 24 hours so that he/she can consult police and social care colleagues as

appropriate. Some allegations could be so serious as to require immediate referral to children’s social care and the police for

investigation.

• Inform parents or carers of a child involved about the allegation as soon as possible.

• Discuss immediate issues of investigation and management of the person concerned and including what information should be

passed to the person who is accused of an allegation.

• Contact HR for advice regarding the action to be taken in relation to the employee. In conjunction with HR and the staff member’s

line manager, decide whether suspensions are appropriate during the period of investigation. HR will advise on the authority levels

and process requirements for this action.

• Following notification to the LADO, children/adult Social Care and/or the Police if deemed necessary, a strategy planning meeting

will take place with appropriate members present to determine how to handle the allegation. Strategy Planning Meeting The

following will be considered:

• Whether the child/young person/adult at risk of harm or abuse is safe from any further risk of harm or abuse

• The safety of the young child/person/adult at risk.

• Review action undertaken so far to ensure the safety of the victim.

• Decide the internal investigation strategy to be undertaken. The Police and / or Social Care should be consulted when they are

involved in any on-going investigation and/or criminal proceedings are pending.

• Decide how to present the allegations to the relevant staff member concerned and how to manage the investigatory process.

Agreement should be reached with children/adult Social Care and the Police about what information should be passed to the staff

member concerned. The Line Manager should be asked to provide appropriate support to the individual while the case is on-going

and keep them regularly informed.

• Where police investigations are ongoing, any internal action could be delayed pending police findings. Engagement with the police

will be required throughout this period.

• Decide how the person/child/ adult at risk of harm or abuse, or their nominated parent/guardian/nominated carer making the

allegation is to be kept informed of what is happening to their allegation, whilst adhering to the requirements of maintaining

confidentiality and observing the requirements of the Human Rights Act and the Data Protection Act. The sharing of information

must not ‘contaminate’ any Police or children/adult Social Care investigations that are on-going

• Decide the frequency and format of review meetings which need to be set up to manage the on-going investigation and the various

actions required.

Record Keeping

We will keep a record of any allegations made and details of how the allegation was followed up and resolved and any action taken

and decisions reached in a confidential file for 10 years. In addition, OFSTED will be informed of any allegations of serious harm or

abuse by any member of staff or volunteer, whether the allegations relate to harm or abuse committed at this setting or elsewhere.

We will also notify Ofsted of the action taken in respect of the allegations. These notifications must be made as soon as possible, but

no longer than 14 days after the allegation was made. A report will also be made to the DBS in accordance with the Safeguarding

Vulnerable Groups Act 2006.

Performance information

Please see separate Teacher information sheet.Confidentiality

a need to know basis.

Mahsa UK Art Club recognises that all matters relating to children are confidential and will only disclose information on

Reviewing policies & Procedures

We are constantly reviewing & updating our child protection policy in line with guidance from the child protection team

at our relevant local authority.

• Our Art Teacher is acting in loco-parentis and should exercise the care which a good parent might be

reasonably expected to give to a child. The maximum number of children in the Art Teachers care shall not

exceed 25.

• All staff will be made aware of our Child Protection Policy and Procedures.

• Where our Art Teacher is not satisfied with the conditions for the children, they should bring this to the attention

of senior management. If changes cannot be made satisfactorily our Art Teacher should consider not allowing

the child to continue.

• If our Art Teacher considers that a child is unwell or too tired to continue, our Art Teacher must inform the

parent and senior management and not allow the child to continue.

• During classes, our Art Teacher will be responsible for meeting children at the class door and signing them into

the building.

• Children will be kept together at all times except when using the toilet.

• Our Art Teacher will be aware of where the children are at all times.

• Children are not to leave the classroom unsupervised unless in the company of their parents.

• Children will be adequately supervised while going to and from the toilets.

• Children will not be allowed to leave the classroom alone.

• Our Art Teachers will be aware of the safety arrangements and first aid procedures in the class, and will ensure

that children in their care do not place themselves and others in danger.

• Our Art Teacher should ensure that any accidents are reported to and recorded by senior management.

• Our Art Teachers should examine accident books after each class.

• Our Art Teachers should have written arrangements for children after classes. If someone different is to collect

the child, a telephone call should be made to the parent to confirm the arrangements.

• Children should be signed out when leaving and a record made of the person collecting.

• If a parent has not collected the child, it is the duty of the Art Teacher to stay with that child until arrangements have been made to take the child home